Terms and conditions

Terms and Conditions

of the Acepac shop with registered office: Příkop 27/2a, 602 00, Brno. Identification number: 05730571 for the sale of goods through the online store located at the Internet address: www.acepac.bike.

INTRODUCTORY PROVISIONS
1. These terms and conditions (hereinafter referred to as "terms and conditions") of the Acepac online store operated by Acepac s.r.o. with registered office: Příkop 27/2a, 602 00, Brno, identification number: 05730571, (hereinafter referred to as "the seller") regulate in accordance with § 1751 paragraph 1 of Act No. 89/2012 Coll., the Civil Code (hereinafter referred to as " civil code") mutual rights and obligations of the contracting parties arising in connection with or on the basis of a purchase contract (hereinafter referred to as the "purchase contract") concluded between the seller and another natural person (hereinafter referred to as the "buyer") via the seller's online store. The online store is operated by the seller on the website located at the internet address www.acepac.bike hereinafter referred to as the "website"), through the website interface (hereinafter referred to as the "store web interface").
2. The terms and conditions do not apply to cases where the person who intends to purchase goods from the seller is a legal entity or a person who, when ordering goods, acts as part of his business activity or as part of his independent profession. The provisions of Act No. 89/2012 Coll.
3. Provisions deviating from the terms and conditions can be negotiated in the purchase contract. Deviating provisions in the purchase contract take precedence over the provisions of the terms and conditions.
4. The terms and conditions are an integral part of the purchase contract. The purchase contract and terms and conditions are drawn up in the Czech language. The purchase contract can be concluded in the Czech language.
5. The wording of the terms and conditions may be changed or supplemented by the seller. This provision does not affect the rights and obligations arising during the period of validity of the previous version of the terms and conditions.
USER ACCOUNT
1. Based on the buyer's registration on the website, the buyer can access its user interface. The buyer can order goods from his user interface (hereinafter referred to as "user account"). The buyer can also order goods without registration directly from the store's web interface.
2. When registering on the website and when ordering goods, the buyer is obliged to enter all data correctly and truthfully. The buyer is obliged to update the data listed in the user account in case of any change. The data provided by the buyer in the user account and when ordering goods are considered correct by the seller.
3. Access to the user account is secured with a username and password. The buyer is obliged to maintain the confidentiality of the information necessary to access his user account.
4. The buyer is not authorized to allow the use of the user account by third parties.
5. The seller can cancel the user account, especially if the buyer does not use his user account for more than two (2) years, or if the buyer violates his obligations under the purchase contract (including the terms and conditions).
6. The buyer acknowledges that the user account may not be available continuously, especially due to the necessary maintenance of the seller's hardware and software equipment, or necessary maintenance of hardware and software equipment of third parties.
CONCLUSION OF THE PURCHASE AGREEMENT
1. All the presentation of goods placed in the web interface of the store is of an informative nature and the seller is not obliged to conclude a purchase contract regarding these goods. The provisions of § 1732, paragraph 2 of the Civil Code shall not apply.
2. The web interface of the store contains information about the goods, including the prices of individual goods. Product prices are inclusive of value added tax and all related charges. Product prices remain valid for as long as they are displayed on the store's web interface. This provision does not limit the seller's ability to conclude a purchase contract under individually agreed conditions.
3. The store's web interface also includes information about the costs associated with packaging and delivery of goods. The information on the costs associated with the packaging and delivery of the goods listed in the web interface of the store is valid only in cases where the goods are delivered within the territory of the Czech Republic. Outside the territory of the Czech Republic, Slovakia and Poland, goods will not be delivered directly from the central warehouse in the Czech Republic. Please inquire about the distributor for your country on the Distribution tab.
4. To order goods, the buyer fills out the order form in the web interface of the store. The order form mainly contains information about:
  1. ordered goods (the ordered goods are "put" by the buyer into the electronic shopping cart of the store's web interface),
  2. the method of payment of the purchase price of the goods, information on the required method of delivery of the ordered goods and
  3. information about the costs associated with the delivery of the goods (hereinafter collectively referred to as the "order").
5. Before sending the order to the seller, the buyer is allowed to check and change the data, which the buyer entered in the order, also taking into account the possibility of the buyer to detect and correct errors that occurred when entering data into the order. The buyer sends the order to the seller by clicking the "Complete order" button. The data listed in the order they are deemed correct by the seller. Immediately after receiving the order, the seller will confirm this receipt to the buyer by e-mail, to the buyer's e-mail address specified in the user interface or in the order (hereinafter referred to as the "buyer's e-mail address").
6. The seller is always entitled, depending on the nature of the order (quantity of goods, amount of the purchase price, estimated transport costs), to ask the buyer for additional confirmation of the order (for example, in writing or by telephone).
7. The contractual relationship between the seller and the buyer is established by the delivery of the acceptance of the order (acceptance), which is sent by the seller to the buyer by e-mail, to the e-mail address of the buyer.
8. The buyer agrees to use remote means of communication when concluding the purchase contract. The costs incurred by the buyer when using remote means of communication in connection with the conclusion of the purchase contract (costs of Internet connection, costs of telephone calls) are covered by the buyer himself, and these costs do not differ from the basic rate.
PRICE OF GOODS AND TERMS OF PAYMENT
1. The buyer can pay the price of the goods and any costs associated with the delivery of the goods according to the purchase contract to the seller in the following ways:
  - in cash on delivery to the carrier at the place specified by the buyer in the order;
  - by cashless transfer to the seller's account
2. Along with the purchase price, the buyer is also obliged to pay the seller the costs associated with the packaging and delivery of the goods in the agreed amount. Unless expressly stated otherwise, the purchase price also includes the costs associated with the delivery of the goods.
3. The seller does not require a deposit or other similar payment from the buyer. This does not affect the provisions of Article 4 of the terms and conditions regarding the obligation to pay the purchase price of the goods in advance.
4. In the case of payment in cash or cash on delivery, the purchase price is payable upon receipt of the goods. In the case of non-cash payment, the purchase price is due within ten (10) days from the conclusion of the purchase contract.
5. In the case of non-cash payment, the buyer is obliged to pay the purchase price of the goods together with the indication of the variable payment symbol - the order number. In the case of non-cash payment, the buyer's obligation to pay the purchase price is fulfilled when the relevant amount is credited to the seller's account.
6. The seller is entitled, especially if the buyer does not provide additional confirmation of the order (Article 3), to demand payment of the entire purchase price before sending the goods to the buyer. The provisions of § 2119, paragraph 1 of the Civil Code shall not apply.
7. Any discounts on the price of goods provided by the seller to the buyer cannot be combined with each other.
8. If it is customary in business dealings or if it is stipulated by generally binding legal regulations, the seller will issue a tax document - an invoice - to the buyer regarding payments made on the basis of the purchase contract. The seller is a VAT payer. Tax document - the seller issues an invoice to the buyer after payment of the price of the goods and sends it in paper form to the buyer's address.
WITHDRAWAL FROM THE PURCHASE AGREEMENT
1. The buyer acknowledges that, according to the provisions of § 1837 of the Civil Code, it is not possible, among other things, to withdraw from the purchase contract for the supply of goods that was modified according to the wishes of the buyer or for his person, from the purchase contract for the supply of goods that are subject to rapid deterioration, as well as goods , which was irretrievably mixed with other goods after delivery, from the purchase contract for the supply of goods in a closed package, which the consumer removed from the package and cannot be returned for hygienic reasons, and from the purchase contract for the supply of an audio or video recording or a computer program, if he violated their original packaging.
2. If it is not a case mentioned in Article 5 or another case where it is not possible to withdraw from the purchase contract, the buyer has the right to withdraw from the purchase contract within fourteen (14) days in accordance with the provisions of § 1829, paragraph 1 of the Civil Code from the acceptance of the goods, while in the case that the subject of the purchase contract is several types of goods or the delivery of several parts, this period runs from the day of acceptance of the last delivery of the goods. Withdrawal from the purchase contract must be sent to the seller within the period specified in the previous sentence. Withdrawal from the purchase contract can be sent by the buyer to, among other things, the address of the seller's premises or the seller's e-mail address shop@acepac.bike. The buyer can use this form.
3. In the case of withdrawal from the purchase contract according to Article 5 of the terms and conditions, the purchase contract is canceled from the beginning. The goods must be returned to the seller within fourteen (14) days of withdrawal from the contract to the seller. If the buyer withdraws from the purchase contract, the buyer bears the costs associated with returning the goods to the seller, even if the goods cannot be returned due to their nature by the usual postal route.
  1. Unpackaging or using the goods does not invalidate the right to withdraw from the contract without giving a reason.
    Goods that have been used to the extent necessary to try them on can also be returned, but they should not show signs of use or even wear.
    Otherwise, the supplier has the right to compensation for the costs associated with restoring the goods to their original condition or reducing the selling price in connection with the reassignment of the product to the category of used goods.
    In extreme cases, the cost of restoration can even approach the full purchase price of the goods.
    In case of withdrawal from the purchase contract without giving a reason, the customer will be refunded an amount equal to the paid purchase price reduced by these costs of restoring the goods to their original condition or by the difference between the selling price of the new and used product.
4. In the case of withdrawal from the contract according to Article 5 of the terms and conditions, the seller will return the funds received from the buyer within fourteen (14) days of the withdrawal from the purchase contract by the buyer, in the same way as the seller received them from the buyer. The seller is also entitled to return the performance provided by the buyer when the goods are returned by the buyer or in another way, if the buyer agrees to this and it does not incur additional costs for the buyer. If the buyer withdraws from the purchase contract, the seller is not obliged to return the received funds to the buyer before the buyer returns the goods to him or proves that he sent the goods to the entrepreneur.
5. The seller is entitled to unilaterally offset the claim for payment of damage caused to the goods against the buyer's claim for a refund of the purchase price.
6. Until the buyer takes over the goods, the seller is entitled to withdraw from the purchase contract at any time. In such a case, the seller will return the purchase price to the buyer without undue delay, without cash to the account designated by the buyer.
7. If a gift is provided to the buyer together with the goods, the gift contract between the seller and the buyer is concluded with the severance condition that if the buyer withdraws from the purchase contract, the gift contract regarding such a gift ceases to be effective and the buyer is obliged to return the goods to the seller together with gift given.
CARRIAGE AND DELIVERY OF GOODS
1. In the event that the mode of transport is contracted based on the buyer's special request, the buyer bears the risk and any additional costs associated with this mode of transport.
2. If, according to the purchase contract, the seller is obliged to deliver the goods to the place specified by the buyer in the order, the buyer is obliged to take over the goods upon delivery.
3. In the event that, for reasons on the part of the buyer, it is necessary to deliver the goods repeatedly or in a different way than was specified in the order, the buyer is obliged to pay the costs associated with the repeated delivery of the goods, or costs associated with another delivery method.
4. When taking over the goods from the carrier, the buyer is obliged to check the integrity of the packaging of the goods and, in the event of any defects, to notify the carrier immediately. In the case of finding a violation of the packaging indicating an unauthorized intrusion into the shipment, the buyer does not have to accept the shipment from the carrier.
5. Additional rights and obligations of the parties during the transportation of goods may be regulated by the seller's special delivery conditions, if issued by the seller.
6. The contracted carries of Acepac s.r.o. are PPL, Zásilkovna, Česká pošta, GLS, DHL.
7. When ordering goods worth more than CZK 500 with the destination in Czech republic, the shipping fee is paid by the seller.
RIGHTS FROM DEFECTIVE PERFORMANCE
1. The rights and obligations of the contracting parties regarding rights from defective performance are governed by the relevant generally binding regulations (in particular the provisions of Sections 1914 to 1925, Sections 2099 to 2117 and Sections 2161 to 2174 of the Civil Code).
2. The seller is responsible to the buyer that the goods are free of defects upon receipt. In particular, the seller is responsible to the buyer that at the time the buyer took over the goods:
  1. the goods have the properties agreed upon by the parties and, in the absence of an agreement, they have the properties described by the seller or manufacturer or expected by the buyer in view of the nature of the goods and on the basis of the advertising carried out by them,
  2. the goods are suitable for the purpose for which the seller states or for which goods of this type are usually used,
  3. the quality or design of the goods corresponds to the contracted sample or model, if the quality or design was determined according to the contracted sample or model,
  4. is the goods in the appropriate quantity, measure or weight and
  5. the goods comply with the requirements of legal regulations.
3. The provisions mentioned in Article 7 of the business conditions do not apply to goods sold at a lower price to a defect for which a lower price was agreed, to wear and tear of the goods caused by their usual use, in the case of used goods to a defect corresponding to the degree of use or wear that the goods had at the time of receipt by the buyer, or if it follows from the nature of the goods.
4. If the defect becomes apparent within six months of receipt, it is considered that the goods were already defective upon receipt.
5. Rights from defective performance are exercised by the buyer at the seller's address, where the complaint can be accepted with regard to the range of goods sold. For the moment of application of the claim, considered the moment when the defect is pointed out by the buyer and the seller is informed about this.
6. Additional rights and obligations of the parties related to the seller's liability for defects may be regulated by the seller's complaint procedure.
OTHER RIGHTS AND OBLIGATIONS OF THE PARTIES
1. The buyer acquires ownership of the goods by paying the full purchase price of the goods.
2. In relation to the buyer, the seller is not bound by any codes of conduct within the meaning of § 1826 paragraph 1 letter. e) of the Civil Code.
3. In the event that a consumer dispute arises between us and the consumer arising from a purchase contract or a contract for the provision of services, which cannot be resolved by mutual agreement, the consumer may submit a proposal for an out-of-court settlement of such dispute to the designated entity for the out-of-court resolution of consumer disputes, which is
  
  the Czech trade inspection
  Central Inspectorate - ADR department
  Štěpánská 15
  120 00 Prague 2
  
  addr@coi.cz
  addr.coi.cz
  
  The consumer can also use the offline dispute resolution platform set up by the European Commission at http://ec.europa.eu/consumers/odr/
4. The seller is authorized to sell goods on the basis of a trade license. The trade inspection is carried out by the relevant trade office within the scope of its competence. The Office for Personal Data Protection supervises the area of personal data protection. To a limited extent, the Czech Trade Inspection supervises, among other things, compliance with Act No. 634/1992 Coll., on consumer protection, as amended.
5. The buyer hereby assumes the risk of a change in circumstances within the meaning of § 1765 paragraph 2 of the Civil Code.
PROTECTION OF PERSONAL DATA
1. The protection of personal data of the buyer, who is a natural person, is provided by Act No. 101/2000 Coll., on the protection of personal data, as amended.
2. The buyer agrees to the processing of his personal data: first and last name, residential address, identification number, tax identification number, e-mail address, telephone number (hereafter referred to as "personal data").
3. The buyer agrees to the processing of personal data by the seller, for the purposes of realizing rights and obligations from the purchase contract and for the purposes of maintaining a user account. If the buyer does not choose another option, he agrees to the processing of personal data by the seller also for the purpose of sending information and commercial messages to the buyer. Consent to the processing of personal data to the full extent according to this article is not a condition that would in itself make it impossible to conclude a purchase contract.
4. The buyer acknowledges that he is obliged to provide his personal data (during registration, in his user account, when ordering from the web interface of the store) correctly and truthfully and that he is obliged to inform the seller without undue delay of a change in his personal data.
5. The seller can entrust the processing of the buyer's personal data to a third party as a processor. Apart from the persons transporting the goods, personal data will not be transferred by the seller to third parties without the prior consent of the buyer.
6. Personal data will be processed indefinitely. Personal data will be processed in electronic form in an automated manner or in printed form in a non-automated manner.
7. The buyer confirms that the personal data provided is accurate and that he has been advised that this is a voluntary provision of personal data.
8. In the event that the buyer believes that the seller or the processor (Article 9) is processing his personal data, which is contrary to the protection of the private and personal life of the buyer or contrary to the law, especially if the personal data is inaccurate with regard to for the purpose of their processing, may:
  1. ask the seller or processor for an explanation,
  2. require the seller or the processor to remove the condition thus created.
9. If the buyer requests information about the processing of his personal data, the seller is obliged to provide him with this information. The seller has the right to request a reasonable payment not exceeding the costs necessary to provide the information for the provision of information according to the previous sentence.
SENDING COMMERCIAL MESSAGES AND STORING COOKIES
1. The buyer agrees to send information related to the seller's goods, services or business to the buyer's e-mail address and further agrees to the seller's sending commercial messages to the buyer's e-mail address.
2. The buyer agrees to save so-called cookies on his computer. In the event that it is possible to make a purchase on the website and to fulfill the seller's obligations from the purchase contract without so-called cookies being stored on the buyer's computer, the buyer can revoke the consent according to the previous sentence at any time.
DELIVERY
1. The buyer can be contacted via e-mail address specified in his user account or specified by the buyer in the order.
FINAL PROVISIONS
1. If the relationship established by the purchase contract contains an international (foreign) element, then the parties agree that the relationship is governed by Czech law. This does not affect the rights of the consumer from generally binding legal regulations.
2. If any provision of the terms and conditions is invalid or ineffective, or becomes so, the invalid provision will be replaced by a provision whose meaning is as close as possible to the invalid provision. The invalidity or ineffectiveness of one provision does not affect the validity of the other provisions. Changes and additions to the purchase contract or terms and conditions require written form.
3. The purchase contract, including the terms and conditions, is archived by the seller in electronic form and is not accessible.
4. The annex to the terms and conditions consists of a model form for withdrawing from the purchase contract.
5. Contact details of the seller: delivery address Běloveská 187, 547 01 Náchod, e-mail address shop@acepac.bike, telephone 605 336 729.

In Náchod on 1/3/2017

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